Thank you for shopping at Lumi.lk. Your satisfaction is our priority, and we are committed to providing you with the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return:
Your item must be unused, unwashed, and in the same condition as when you received it.
The item must be in its original packaging with all tags intact.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
We will initiate a refund to your original method of payment.
The refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We will provide further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Personalized or custom-made items
- Clearance or final sale items
- Intimate apparel, such as undergarments
- Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] or call us at +94 70 2222405. We will arrange for a replacement or issue a refund based on your preference and product availability.
Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
For returns due to our error, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us:
Email: [email protected]
Phone: +94 70 2222 405
Hours: Monday to Friday, 9 AM – 6 PM
Thank you for choosing Lumi.lk. We value your trust and are committed to making your shopping experience smooth and satisfying.
